Refund policy

Thank you for shopping with us. We want to ensure your shopping experience is enjoyable and hassle-free.

Please note that this refund policy is subject to change, and any modifications will be updated on our website. If you have any further questions or concerns, please contact our customer support team.

You are a valued customer of Coastal Cuties, and we appreciate your support and trust in our products. Happy shopping!

Eligible Returns

  • Items must be returned within 30 days of the original purchase date.
  • The items must be unworn, unwashed, and in their original condition with all tags attached.
  • Personalized or custom-made items cannot be returned, except in the case of defects or errors on our part.
  • "Final Sale" items are not eligible for return.

Return Shipping

  • Customers are responsible for return shipping costs and will be charged a $5 flat shipping fee unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
  • Alternatively, local customers can arrange a drop-off or pickup by emailing support@coastalcutiesclothing.com.

Refunds and Exchanges

  • Once we receive and inspect the returned items, refund to the original payment method used for the purchase will be processed within 3-5 business days.
  • If you prefer to exchange for a different size or color, please let us know via our customer support team.

Refund Exceptions

  • Shipping fees, if applicable, are non-refundable.
  • If a promotional discount was applied during the purchase, the refunded amount will reflect the discount price.
  • We reserve the right to refuse the refund in case of damaged, worn, or altered items.
  • Items marked "Final Sale" are not eligible for return.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately with photos of the item and its packaging.
  • We will gladly replace the item or issue a full refund, including return shipping costs.

    Store Credit Option

    • You may opt for a store credit equivalent to the purchase price, which can be used on future orders.

    Returns Process

    Two ways to initiate a return request:

    1. Contact our customer support team at support@coastalcutiesclothing.com within the 30-day return period.

      • Provide the order number and a brief explanation of the reason for the return.
      • Our customer support team will guide you through the return process and issue a Return Merchandise Authorization (RMA) if applicable.
    2. Submit a return request online (preferred method).
      • Click the profile icon in the store's navigation, or click this link.
        • To log in to your account, enter your email address and click Continue.
        • Copy the six-digit verification code sent in an email from our store.
        • Go back to the online store and enter that code.
        • Click the order you want to submit the return for.
        • If your order has more than one item, select the items you want to return.
        • Select a return reason and add a note for the store.
        • Click Request Return.
        •  If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping label. You will receive a refund after the product is returned.